Shipping policy
Shipping Methods & Delivery Times
We offer standard shipping to addresses in the United States. Delivery times are estimates and may vary depending on your location and carrier conditions.
- Standard Shipping: Orders are shipped between 1-3 business days. Average shipping time frame is 4-9 business days.
Shipping costs are calculated based on your order and will be displayed at checkout before you complete your purchase.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak periods or high-demand seasons, processing times may be slightly extended. If there is a significant delay, we will notify you by email.
Shipping Destinations
We currently ship to addresses in the United States only. Shipping availability is confirmed during checkout after you enter your delivery address. If you have any questions regarding shipping, please contact us at support@lumesignaturefr.com before placing your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please note that tracking information may take up to 48 hours to become active after shipment. If your tracking number is still inactive after this period, please contact us.
Customs, Duties & Taxes
Lume Signature is not responsible for any customs duties, import taxes, or additional fees that may be imposed by the destination country. Any charges incurred during or after shipping are the sole responsibility of the customer. We recommend reviewing your country's import regulations before completing your purchase.
Damaged Items During Shipping
Lume Signature is not responsible for products that are damaged or lost during transit after shipment. If your order arrives damaged, please keep the original packaging and the damaged item, then contact the shipping carrier directly to file a claim. We also ask that you notify us at support@lumesignaturefr.com so we can assist you throughout the process.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@lumesignaturefr.com. We will work with the shipping carrier to locate your package and ensure an appropriate resolution.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page and will become effective immediately upon publication. We encourage you to review this policy periodically.
Contact
If you have any questions regarding shipping or delivery, please contact us at support@lumesignaturefr.com.