Refund policy

Return Period

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. After this period, we will no longer be able to accept return requests.

Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

• Be in the same condition as when received — unworn and unused
• All original tags must be intact and attached
• Be returned in its original, undamaged packaging
• Include proof of purchase (order number or receipt)

Items that have been used, washed, damaged by the customer, or returned without the original packaging or tags will not be accepted for return under any circumstances.

Valid Reasons for Return

We accept returns for the following reasons:

• Manufacturing defects confirmed by our Quality Team
• Product damaged during shipping
• Incorrect item received
• Cancellation within the applicable 14-day statutory withdrawal period for customers in the European Union (where applicable)

We do not accept returns due to change of mind or personal preference unless required by applicable law.

European Union – 14-Day Right of Withdrawal

If your order was delivered to a country within the European Union, you are legally entitled to cancel or return your order within 14 days of delivery for any reason, including a change of mind.

The following conditions apply:

• The item must be returned in the same condition in which it was received
• Unworn, with all original tags and packaging intact
• Proof of purchase must be provided

Return Shipping Costs

Return shipping costs are the responsibility of the customer. The return address will only be provided after your request has been reviewed and approved. Original shipping charges are non-refundable. If your return is approved, return shipping costs may be deducted from your refund.

How to Request a Return

All return requests must be initiated by emailing support@lumesignaturefr.com. Items returned without prior approval will not be accepted. The process is as follows:

1. Initial Contact: Email us with your order number and the reason for your return request.
2. Provide Evidence: Send clear photos of the product, including the front, back, tags, packaging, and any damage or defects.
3. Review: Our team will review the submitted evidence within 3 business days and notify you of the outcome by email.
4. Approval & Return Address: If your request is approved, we will provide the return address and shipping instructions. Once shipped, please send us your proof of shipment.
5. Refund: After the returned item has been received and inspected, we will process your refund within 10 business days to your original payment method.

Defective or Damaged Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@lumesignaturefr.com with photos of the product, packaging, and any visible damage. These cases receive priority review, and if the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or a full refund.

Exchanges

We do not offer direct exchanges. To receive a different item, please return the original product following the process above and place a new order separately.

Refunds

Once your returned item has been received and inspected, you will be notified of the approval status. If approved, your refund will be credited to your original payment method within 10 business days. Please note that your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@lumesignaturefr.com.

Contact

If you have any questions regarding returns or refunds, please contact us at support@lumesignaturefr.com.